P O L I C I E S · E T I Q U E T T E

The Policies listed below have been put in place to help you have the best experience possible. If you still have questions or concerns, don’t hesitate to contact us.

    RESERVING APPOINTMENTS

    • A non refundable & non transferable $25 deposit will be required to secure all appointments. All appointments and fees must be made online only. This fee will be credited towards your appointment. Any disputes will result in small claims court.

    CHANGE OF SERVICE

    • If at the time of your appointment, you decide to change your service to one that is longer in time, check with the service provider to make sure time permits. If the change of service interfere with the next client appointment, change of service will be denied. Please ask your technician about this policy.

    WHEN TO ARRIVE

    • Your service will start promptly at your scheduled time. We ask that you arrive at least 10 minutes prior to your first treatment; allowing ample time to check-in, get changed and enjoy the full duration of your treatment.
    • If you are more than 10 minutes late, your appointment may be shortened incurring a full service charge + $25 late fee, canceled incurring a 50% inconvenience fee, or rescheduled.
    • We respect your time, and try our best to keep our schedule running smoothly. Sometimes, we run into challenges with preceding clients that can’t be predicted. If we’re running behind, we will offer you a discount of $5 for every 10 minutes you wait.

    CANCELLATIONS

    • We require 24 hours notice if you have to cancel an appointment. 
    • We accept cancellations by your confirmation email, phone or text. Please do not send messages via Snapchat, Facebook, instagram... etc. There is also no receptionist, and out of respect for my clients, I won't answer calls if I'm with a client. 

    NO SHOW

    • Please be courteous and notify us if you cannot make your appointment. Failure to arrive without notice is considered a "No Show"
    • 1st No show – 50% Inconvenience fee. Full payment of service will be required at time of booking for next appointment. If we are not able to charge the card on file for any owed fees, you will be banned from booking until fees are paid.
    • 2nd No Show – Full payment of service will be required at time of booking or you will be banned from booking future appointments

    FEES

    • Once the fee has been applied, it cannot be refunded or transferred to another appointment.
    • One's Element LLC reserves the right to charge any card we have on record to obtain our fee. ANY DISPUTES WILL RESULT IN SMALL CLAIMS COURT.

    CHILDREN | ADDITIONAL GUEST

    • No children under 12 or additional guest are allowed unless being serviced. This is to ensure that your artist can then concentrate 100% on you and your treatment. It is against health and safety obligations to have children in the spa unsupervised.
    • If you arrive with your children without prior discussion with management your treatment may be refused with full cost owing.
    • Additional guest must sit in the waiting area.

    WHAT TO BRING

    • We will provide you with all the amenities you need, including your robe, sandals and toiletries. For any other treatment you will disrobe to your comfort level. During all treatments the only area of the body that is not completely draped is the area being attended.

    WHAT TO LEAVE BEHIND

    • We recommend that you do not bring jewelry or valuables. We also ask that you refrain from cell phone use. We are not responsible for misplaced property. Alcohol is not recommended before or after a treatment.

    YOUR COMFORT LEVEL

    • If at any time during your treatment you are not completely comfortable and relaxed, whether it be the pressure of the massage, the draping during your treatment, the volume of the music, the room temperature or lighting, simply let your therapist know. This is your time and we are here to make sure your experience is everything it should be.

    PAYMENTS

    • Remaining payments are due at the end of service. Cash is preferred, however Visa, MasterCard, AMEX, Debit, Cash App are accepted. Checks are not accepted

    GRATUITIES

    • Gratuities are a matter of personal discretion. They should reflect your level of satisfaction with each service. Average gratuity is between 15%-20%.

    OUR COMMITMENT

    • One's Element Spa + Boutique is strongly committed to customer service and providing an outstanding experience. Please let us know within 48 hours if you are not completely satisfied with your results.
    • You must return within 5 days of your original visit and we will fix it to your satisfaction. If you return after 5 days you must pay 50% of the service, no exceptions.

    ALLERGIES & REFUNDS

    • We do not offer refunds on services. If you experience an allergic reaction to any of the products used during a service, please contact your primary care doctor immediately for assistance in assessing the situation.

      REMINDERS

      • As a courtesy to our clients, One's Element offers appointment reminders through text, email and/or phone prior to your appointment. We will collect your contact info at the time of booking your appointment and on your client intake form with your permission. 

        FACIAL TIPS

        • If you are receiving a Men's Facial, you may shave at least 24 hours before your appointment. Do not shave on the day of your appointment, the treatment products may cause irritation and inflammation to the skin.

        WAXING TIPS

        • Shower before you come in. The cleaner you are, the more thorough we can be.
        • You tend to be more sensitive right before your period, so keep that in mind when making appointments. If you are on your period, put a fresh tampon in right before your service and you will be fine.
        • For better results, exfoliate the area with a sugar or salt scrub based shower scrub 48 hours before your appointment. It works great and loosens up those stubborn hairs that like to stick to your skin.
        • Don’t fight me. It just makes the service take longer and will leave your skin more red and irritated.
        • If you notice a few strays when you get home, you can tweeze them in the direction of the hair growth.
        • If you are anxious about the pain, pick up numbing creams and apply it an hour before your service. It really helps.
        • Two Advil seem to help some women, but be careful, more than two can thin the blood and increase your risk of bruising.
        • Bruising sometimes is unavoidable and if we find you are prone to it, we will do our best to help minimize the effects.
        • Avoid a lot of alcohol the night before a wax. It can thin the blood and increase your risk of bruising.
        • Leftover wax can irritate the skin, so make sure you use enough oil to get rid of the wax residue while you are in the salon.Leftover oil can clog pores and cause bumps, so thoroughly wipe your entire bikini area with a baby wipe to you get the oil out of your pores.
        • Use a hot soapy washcloth in the shower at some point the same day after your wax. It finishes cleaning out the pores and reduces bumps.
        • Do Not use powders or lotions on the bikini area or your will increase your risk of ingrown hairs and irritation.

          We thank you for your consideration, co-operation and understanding.