A non refundable $30 deposit will be required to secure all appointments. This deposit can only be transferred ONCE. All appointments and fees must be made online only. This fee will be credited towards your appointment. Any disputes will result in small claims court.
If you are more than 10 minutes late, your appointment may be shortened incurring a full service charge, rescheduled or canceled.
Your service will start promptly at your scheduled time. We ask that you arrive at least 10 minutes prior to your first treatment; allowing ample time to check-in, get changed and enjoy the full duration of your treatment.
We respect your time, and try our best to keep our schedule running smoothly. Sometimes, we run into challenges with preceding clients that can’t be predicted. If we’re running behind, we will offer you a discount of $5 for every 15 minutes you wait.
No children under 12 or additional guest are allowed unless being serviced. This is to ensure that your artist can then concentrate 100% on you and your treatment. It is against health and safety obligations to have children in the spa unsupervised.
If you arrive with your children without prior discussion with management your treatment may be refused with full cost owing.
Additional guest must sit in the waiting area.
CANCELLATIONS
We require 24 hours notice if you have to cancel an appointment. We accept cancellations by your confirmation email, phone or text. Please do not send messages via social media. There is also no receptionist, and out of respect for my clients, I won't answer calls if I'm with a client.
Please be courteous and notify us if you cannot make your appointment. Failure to arrive without notice is considered a "No Show"
1st No show – 50% Inconvenience fee. Full payment of service will be required at time of booking for next appointment. If we are not able to charge the card on file for any owed fees, you will be banned from booking until fees are paid.
2nd No Show – Full payment of service will be required at time of booking or you will be banned from booking future appointments
PAYMENTS & REFUNDS
Remaining payments are due at the end of service.Cash is preferred, however Visa, MasterCard, AMEX, Debit, are accepted. Cash App or Checks are not accepted.
We do not offer refunds on services. If you experience an allergic reaction to any of the products used during a service, please contact your primary care doctor immediately for assistance in assessing the situation.
One's Element Aesthetics is strongly committed to customer service and providing an outstanding experience. Please let us know within 72 hours if you are not completely satisfied with your results.
You must return within 5 days of your original visit and we will fix it to your satisfaction. If you return after 5 days you must pay 50% of the service, no exceptions.
Once the fee has been applied, it cannot be refunded or transferred to another appointment.
One's Element LLC reserves the right to charge any card we have on record to obtain our fee. ANY DISPUTES WILL RESULT IN SMALL CLAIMS COURT.
